This confidential reporting website is operated by InTouch, an independent company appointed by Standard Chartered Bank (the Bank) to support its Speaking Up programme.

This is not a general customer service site.

If you would like to provide a feedback on customer experience or ask a question about your accounts, please share your experience with us on the relevant country ‘Contact Us’ webpage.

If you would like to provide information on suspicious emails that may involve the Bank or employees of the Bank, please provide the information or send the suspicious emails to the ‘be.secure@sc.com’.

SPEAKING UP

Standard Chartered Bank (the 'Bank') is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this website which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. The Bank will not tolerate allegations made in bad faith.

Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the relevant country ‘Contact Us’ webpage.

When you raise a concern, please be as specific as possible about, for example, when and where something happened and if anyone else was involved or is aware of it. This will help the Bank investigate your concerns fully. We also encourage anyone using this site to provide their name and contact information when Speaking Up. In some cases the Bank may need to ask further questions and if this is not possible a particular investigation may not be able to be progressed. The Bank will keep all information confidential, including contact details and other Personal Data submitted, and will only disclose it as follows:

  • to members of SCB Staff involved in investigating or addressing concerns arising out of the Speaking Up report submitted;

  • to agents, advisors and third party service providers acting on behalf of the Bank under a duty of confidentiality;

  • to regulators, law enforcement authorities or in connection with any proceedings arising as a result of the investigation; or;

  • where required or allowed by law or regulation, anywhere in the world.

InTouch is not involved in any way with an investigation.

When you leave a message on this site, you will be given a unique case number and password. You will need these to access a reply from the Bank or to leave further information about the concern you have reported. If you have chosen not to provide your name and contact information, you can check back for a response to your message after 10 working days.

New Report

After clicking the button below, you will be presented with some questions to guide you through the reporting process.

Existing Report

View feedback or provide additional information.

Case Number:

Password:

1) Send A New Message - This is not a general customer service site.

Please select a Country *

Your Name (optional)

SCB understands you may wish to remain anonymous but we would encourage you to give us your contact details in case further information is required. This is optional but recommended.

Your Email Address (optional)

If you have given personal details, are you happy to have these details passed to the Investigation Team? *


Message: *

Please describe the events or your observations which give rise to your concerns. It would be helpful if you can be specific in your descriptions by providing the date, time, location, business function and name of the persons involved in the event or your observations.

Please provide the names (and PSID if he or she is a SCB employee) of anyone involved in your concerns. *

Please provide the names (and PSID if he or she is a SCB employee) of any persons who may be able to assist us in providing more information around your concerns. The investigation team may reach out to these persons during the course of the inquiry. *

Have you reported this matter to anyone within SCB? If so to whom and what actions, if any, have been taken? *

Special consideration *

Let us know if we should be aware of any circumstances during the course of the inquiry. For example, if a certain supervisor is conflicted and should not be assisting in the inquiry.

Do you have any documents that support your report or explain it in more detail which you would be able to upload here?

Note: Please consider if any relevant documents in your possession are subject to confidentiality or other restrictions before uploading. If you believe that any relevant documents are subject to restrictions, please provide a generic description of the documents below and we will contact you.

Document Upload

Please make sure uploaded documents do not contain your personal data if you have chosen to remain anonymous as these will be sent directly to SCB.

+

By pressing submit, you are consenting to the processing of the data contained within this report.

Privacy Policy