Welcome to Expolink's web based reporting system

Our aim is to provide you with a safe and secure mechanism to report any feedback, concerns, complaints or grievances that you may have. While the questions relate to 'an incident' you can, if you wish, submit any suggestions or comments that might help to improve the environment or situation that is of interest to you.

We would always encourage you to use the telephone to talk to us so that we can obtain all the relevant information that the company will need to resolve the incident. If you don't have the freephone number to hand, you can click on this link here to obtain the number to dial from the country in which you are located. Our telephone lines are manned by real people 24 hours a day, 7 days a week and your calls are not recorded. If you prefer not to use the telephone, please use this form.

Whichever method you decide to contact Expolink rest assured that you can remain totally anonymous if you wish. We will not attempt to trace your details at any time. Expolink is contractually forbidden from supplying your details to the company in question without your permission. If you wish to remain anonymous, do be careful when providing answers that you don't accidentally identify yourself, for instance by stating your relationship to the persons identified in the incident or situation.

If the issue you wish to report is time critical where an immediate response is required, please do not use this form but telephone Expolink instead. If you do not have the relevant freephone number handy, you can use +44 1249 661808 from anywhere in the world or open the list of freephone numbers: here

Please provide as much detailed information as possible, and remember that we cannot question you if anything is unclear. You can remain anonymous if you wish but we would encourage you to provide us with your contact details so that we can inform you of the progress of your report, as well as asking for further information which would help in the investigation. Remember that the more information you can provide, the more likely it will be that the company in question will be able to satisfactorily resolve the incident or situation.

Try to be as specific as you can in answering the questions. When you have completed the report the information will be forwarded to Expolink in an encrypted format. Only Expolink has the necessary details to un-encrypt the information. No cookies or any other information will be stored on your computer.

Report

To file a new report please click on the relevant link below

Case number

If you have a previous case and wish to view any feedback received please enter your case number below

Password

1) Introduction

We want to address your concern as quickly and effectively as possible. Included below are six questions to start this process.

Which Trafigura Group company does this relate to?










In which country did the issue occur? *

Where in the country did the issue happen? (name facility or nearest town/city)

When did the issue happen?

Who was affected?

To enable us to handle your concern more fully, we would encourage you to complete a more detailed questionnaire - this will take just 5 minutes. Click here to proceed.

If you are unable to provide more information please note that this may impact our ability to respond.

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2) Company Information

Please enter the name of the company associated with your feedback, complaint or grievance. *

Where has the impact taken place? Please ensure you put in the full postal address (if possible) including country, and operation or facility details if applicable. *

Please choose one of the following that best describes your role in or relationship to this company? *

By pressing submit, you are consenting to the processing of the data contained within this report.

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3) Incident Subject

Please select a subject that best describes the nature of the impact *

Do you know for sure that the impact related to the company is happening / has happened or is it a suspicion? *



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4) People involved and impacted

To the best of your knowledge, please identify any company representatives, business partners (e.g. contractors or suppliers to the company) or other person(s) involved and/or impacted *

If not known please enter N/A in first Title field

TitleFirst NameLast NamePosition in company
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Please detail how many individuals are being impacted, including the specific locations (if feasible) *

Are there any witnesses to this impact? *



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5) Impact schedule

When did the impact first occur? Please state whether this is the exact date/time or an approximate?

DateTimeExact or approximate?
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Did it happen just once or is it on-going/ recurring? *


Does it happen at any particular time of the day/evening/ week, if so when? *

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6) Specifics

Please describe how you became aware of the issue or impact? *

Please describe in detail exactly what is happening? Where possible, please provide full names when describing people and /or nature of activities/ behaviours you are witnessing

Have you reported this matter to anyone? If so to whom and what actions, if any, have been taken as a result?

Do you think any other parties are involved apart from the company? If so please provide full details *

Do you think anyone has tried to conceal this incident or impact? If yes, state who and how they have tried to conceal it.

What, in your view, would be the best way for the company to investigate and resolve the incident?

Do you have any documents that support the report you are making or that explain it in more detail which you would be able to upload here?

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7) Your Details

Expolink understands you may wish to remain anonymous but we would encourage you to give us your contact details in case further information is required. If you do provide your details to us they will not be passed to the company you are raising a complaint or grievance against unless you specifically give us your permission to do so, and they will be kept secure at all times. If you don't want to provide your full contact details it would be helpful if you could provide a personal email address so that we can contact you with updates from the company you are raising a complaint or grievance against and also to ask for further details that might help in the investigation. This is optional but recommended. Any email address you give us will not be provided to the company you are raising a complaint or grievance against or anyone outside of Expolink.

Title






First Name

Last Name

Email Address

Telephone

Permission *

Do we have your permission to pass on your contact details to the company concerned with the feedback, complaint or grievance? If you answer "No", any details you have given to Expolink will be kept completely secure and the company concerned will not know who you are.


Anonymity

If you have decided to remain anonymous, could you explain why?

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